Return Policy

Return Timeframe

At Food Fiesta Store, we want to ensure that you are completely satisfied with your culinary purchases. If for any reason you are not happy with an item, you have a 30-day window from the date of delivery to initiate a return. Eligibility Criteria: To qualify for a return, items must be unused, unopened, and in the same condition as received.

Initiating a Return

• Download and Complete the Return Form: Find the return form on our website, fill it in with the necessary details, and include it in your return package.
• For Defective Products: Please provide a comprehensive description of the defect, any incorrect items received, or shipping damages.
• For Customer Remorse: If the item didn’t meet your expectations or it wasn’t as you anticipated, please indicate your reasons on the form.

Product Condition for Returns

We accept returns of products that are in new, original condition. This means the items must retain their original packaging without any damages.

No Restocking Fees

We strive to make returns straightforward and hassle-free. Accordingly, we do not charge any restocking fees. You will be refunded the full product price.

Return Shipping Costs

Customers are responsible for covering the return shipping costs, regardless of the reason for return, whether it’s due to a defect or simply customer remorse.

Refund Procedure

• Inspection: Each returned item undergoes a thorough inspection upon arrival at our facility.
• Refund Issuance: If the return meets our criteria, we will process a refund to your original method of payment in USD.

Additional Details

• Exchanges: We do not offer direct exchanges at this time.
• Return Method: Please send returns via mail.
• Refund Timing: Refunds are typically processed within 10 business days after receipt of the returned item.
• Currency: All transactions and refunds are conducted in USD. The refunded amount will be converted to your local currency by your bank or credit card issuer.
• Return Label: The return label can be downloaded and printed from our website.

Policy Compliance

Our return policy is crafted to ensure full compliance with U.S. consumer rights and regulations.

For any inquiries or assistance needed with the return process, our dedicated customer service team is at your service. Please feel free to reach out to us at support@foodfiestastore.com.